TeleVue Optics warrants its “first-quality” products to be free of manufacturing and workmanship defects for a period of 5 years from the date of purchase. This warranty does not extend to any product whose serial number has been defaced or altered, or to any product which TeleVue Optics determines to contain a defect or malfunction caused by damage while in the possession of the consumer. The above descriptions may include incorrect installation, maladjustment, misuse, negligence or servicing by the consumer, or by a failure on the part of the consumer to provide reasonable and necessary maintenance. Additionally, this warranty does not apply to any product not originally intended for sale as TeleVue Optics “first-quality”, i.e., products meant for distribution or sale as demonstrators or having known cosmetic defects. These products are factory-marked by TeleVue Optics for identification purposes. Further, TeleVue Optics reserves the right to disallow any products from warranty coverage that are deemed to have been received by the end customer in other than factory-sealed condition.
Units returned to our home office for service must contain proper Return Authorization number, and must be shipped prepaid in the original shipping carton (containing all original packing materials) and insured for its original value. In cases where the original shipping carton and/or packing materials are not available, customers and dealers are directed to contact TeleVue Optics for the appropriate replacement materials (available for a nominal fee).

Furthermore, TeleVue Optics will not warrant and service products purchased from United States dealers for shipment abroad to countries where the services of an authorized TeleVue Optics dealer are available at the time of purchase. This warranty also applies to the reverse situation, i.e. where products purchased in foreign markets are to primarily reside in another country where there exists an authorized dealer at the time of purchase. Reasonable proof of date of first purchase of the product at retail will be considered the sole determinant in deciding compliance with our warranty.

Please note: If a U.S. dealer conducts any business with customers who do not live in the United States (and foreign dealers who sell TeleVue products to people living in countries where TeleVue has authorized dealers), it is the dealer’s duty to inform this type of customer that their TeleVue product may not be covered by our warranty if there is a TeleVue dealer available in the customer’s country at the time of purchase. Customers who require current information about dealer locations in their home country should be referred to TeleVue Optics.

Lifetime Limited Warranty for TeleVue Eyepieces, Barlows, Powermates, and Paracorr

At TeleVue, we have built our reputation on quality and product performance, and we stand behind it. To express our confidence in the materials and mechanical workmanship of our optical products and to ensure many years of dependable, enjoyable use, we are pleased to offer a Lifetime Limited Warranty on all eyepieces, Barlows, Powermates, and Paracorr products.

TeleVue eyepieces, Barlows, Powermates, and Paracorr are warranted to be free of manufacturing and/or workmanship defects for lifetime from the date of purchase. This warranty applies to the original purchaser only and is non-transferable. Defects covered under this warranty are limited to optical coating and cementing, and normal mechanical operation of the product. The warranty does NOT include: defects caused by mishandling, alteration, defects of subjective nature, normal wear and tear caused by use, or coverage for any product purchased through an unauthorized TeleVue dealer. (Authorized TeleVue Optics Dealers are listed on our TeleVue.com dealer page.)

The original owner must complete a warranty registration card and send it to TeleVue optics, Inc., 32 Elkay Dr., Chester, NY 10918, in order for the warranty to be valid. For products sold without warranty registration cards, an original dated sales receipt containing the original purchaser’s name, will serve as proof of purchase for registration. If your TeleVue eyepiece, Barlow, Powermate, or Paracorr requires warranty service, please call TeleVue to discuss the problem, upon which you will receive a return authorization. NO RETURNS ARE ACCEPTED WITHOUT PRIOR AUTHORIZATION.

Warranty work will be performed at TeleVue’s discretion and may only be performed by TeleVue Optics. Warranty is void if work is performed on your product by anyone other than TeleVue Optics. TeleVue Optics reserves the right to assign warranty service to Authorized Service Centers. In the event a product cannot be serviced, TeleVue will replace the defective item with a current equivalent product. All shipping and insurance costs are excluded from this warranty.

This warranty gives you specific legal rights however you may be entitled to other rights which vary from state to state. For warranty coverage outside the USA: contact your local authorized TeleVue dealer for warranty information. You may have other rights which vary from country to country.

TeleVue Optics, Inc. does not assume liability for any other warranty, express or implied, made by any other entity.